By Micah A. Andrews
Nearly all dealers can relate to the frustration of going through extended periods receiving an insufficient allocation of new motor vehicles by their OEM. This includes both an overall decrease in the amount of product as well as times where allocation lacks vehicles...
Buyers Unaware – Pitfalls of Sales to Elderly Customers
Written by admin on . Posted in 2021, Franchise News, Newsletter.
By W. Kirby Bissell
As the US population ages and modern medicine continues to increase life expectancies (save for a slight downturn this year due to a once in a millennia pandemic), dealers can expect to encounter older car-buyers more frequently. And, while these consumers generally...
Looking Back at 2020 and Expectations for 2021
Written by admin on . Posted in 2020, 2021, Newsbrief, Newsletter.
As we begin the New Year, the team at BSM looks back at 2020 and forward to 2021 for what we might expect as dealer advocates this year.
2020 Review
Just when 2020 was getting off to a good start, the entire economy was put on pause due to the spread of Coronavirus. Thankfully, your state and...
Avoid DHSMV Administrative Complaints for Dealer Titling Violation
Written by admin on . Posted in 2020, Compliance, Newsletter.
In early 2020 the Florida Department of Highway Safety and Motor Vehicles (“DHSMV”) served Administrative Complaints against multiple motor vehicle dealerships related to alleged untimely submission of titling paperwork resulting from a motor vehicle transaction. As most dealers are aware,...
Employee Handbooks…Not Just an Afterthought
Written by admin on . Posted in 2020, Compliance, Newsletter.
When was last time your dealership looked at its employee handbook? And, no, we are not talking about when your sales manager last printed it to provide to a new salesperson. Employee handbooks are a dealership’s employment policy manual and much like BSM expects OEMs to follow their internal...