By Andrew G. Thomas  Over the past few years, many state legislatures have been keenly focused on implementing and improving consumer data privacy laws both in general and in the automotive franchise sphere. As a result, many manufacturers have reacted by implementing form “data sharing”...

By: Maya Hendry  In the business of selling new vehicles and equipment, there is nothing worse than a disgruntled customer . . . except for a disgruntled employee.  While our practice routinely focuses on disputes between dealers, manufacturers, and consumers, as of late, disputes are...

By: Danielle Roth For years now Tesla has provided “Tesla Rangers” to perform at-home or at-work portable service for certain Tesla vehicle repairs. The Tesla Rangers typically fix simple and routine maintenance issues for customers, but they are also able to fix certain recalls. Considering its...

By Nicholas A. Bader The industry changed somewhat during the COVID-19 pandemic. With that in the rearview mirror, one issue is returning—performance letters sent by OEMs. As a result, dealers should remember that the best practice is to send a response. But, the response should be carefully prepared. In...

By W. Kirby Bissell and Jason Allen Audits are a fact of life for motor vehicle dealers. Every OEM has the contractual ability to audit its dealers and it is easy to treat the audit as a routine or standard occurrence. While OEMs are contractually allowed to audit your dealership, you should not...