By: Danielle Roth For years now Tesla has provided “Tesla Rangers” to perform at-home or at-work portable service for certain Tesla vehicle repairs. The Tesla Rangers typically fix simple and routine maintenance issues for customers, but they are also able to fix certain recalls. Considering its...

By Nicholas A. Bader The industry changed somewhat during the COVID-19 pandemic. With that in the rearview mirror, one issue is returning—performance letters sent by OEMs. As a result, dealers should remember that the best practice is to send a response. But, the response should be carefully prepared. In...

By W. Kirby Bissell and Jason Allen Audits are a fact of life for motor vehicle dealers. Every OEM has the contractual ability to audit its dealers and it is easy to treat the audit as a routine or standard occurrence. While OEMs are contractually allowed to audit your dealership, you should not...

By: Nicholas A. Bader and Danielle M. Roth A pattern has emerged lately where Hyundai and Genesis are peculiarly rejecting dealers’ requests. In some cases, Hyundai is refusing to allow a dealer to renovate unless and until that dealer appeases their wishes for a Genesis facility. In other instances,...

By: W. Kirby Bissell As many dealers are already aware, manufacturers are in the process of updating dealers’ areas of primary responsibility to conform to the 2020 Census results. Some of you may have already received letters from your manufacturer while others are still waiting. Upon receipt...