Manufacturer Facility Image Programs
By Jason T. Allen Image is everything. That was the catchy slogan from a Canon advertising campaign over thirty years ago, which made its way into our vocabulary and is still use
The Expanding Trend of Third-Party Time Guide Warranty Reimbursement
By: Micah A. Andrews For decades manufacturers have successfully limited their labor warranty reimbursement cost paid to dealers by mandating the use of their own published facto
Surviving the Audit: A Motor Vehicle Dealer’s Guide to Responding to an Audit
By: Savannah N. Criado Most, if not all, OEMs reserve the right to conduct an audit of a dealer’s warranty and/or incentive submissions allegedly to “review compliance” with
Best Steps for Organizing Succession Plans – Don’t Let the Manufacturer Take Advantage of a Succession Event to Put Your Franchise in Peril
By Micah A. Andrews Last Fall, General Motors provided its dealer network with the 2025 Dealer Sales and Service Agreement, a network-wide re-contracting which General Motors perfo
The Exodus of Genesis Dealers: All to Plan?
By: Nick Bader and Kirby Bissell In the several years since Hyundai’s separation of the Genesis line-make, the number of Genesis dealers has been greatly reduced. This leads one
Mercedes-Benz Implements Wide-Scale Changes to Dealer Territory
By Richard Sox & Andrew Thomas Mercedes-Benz USA recently informed dealers that it would be changing their Car and Light Truck Area of Influence (AOI) and Commercial Vehicle Pr
OEM Data Sharing Agreements: What Dealers Need to Know
By Richard Sox & Andrew Thomas At this point it is safe to say OEM data sharing agreements are here to stay. While these types of agreements have been around for over a decade,
HMA’s New Data Sharing Agreement: Worse Than Before
By Andrew G. Thomas & Nicholas A. Bader Hyundai dealers recently received a new Hyundai-Dealer Information Sharing Agreement (the “DISA”) covering the exchange of certain i
State of the Industry: Use of OEM Incentives to Leverage Dealer Compliance with Digital Sales
By Andrew G. Thomas & W. Kirby Bissell As digital sales slowly become the norm in the automotive industry, OEMs have attempted to keep pace by creating programs and incentives
Rest in Peace? – Inadequate succession planning could equal strife rather than success for the next generation in the dealer market.
By: Denise Branch The franchise dealer market is no doubt generational. Many dealerships are now on at least their second generation of ownership with the next generation poi