By: Danielle M. Roth Per the Federal Communications Commission (FCC), dealership business development centers (BDC) are considered telemarketers.1 In an effort to address a growing number of telephone marketing calls, Congress enacted the Telephone Consumer Protection Act (TCPA) in 1991. The TCPA...

By Micah A. Andrews  As a regular practice, OEMs commonly calendar and send letters to franchisees summarizing the dealership’s past sales, service, and customer satisfaction performance as well as any asserted issues the OEM has with the dealership’s facility compliance or staff training...

By W. Kirby Bissell  At this point, all dealerships should be familiar with the Federal Trade Commission’s “Standards for Safeguarding Customer Information” or the FTC’s Safeguards Rule. That rule originally took effect in 2003 and has required dealerships to develop and maintain a comprehensive...